SILLI TERMS AND CONDITIONS OF USE
Effective Date: December [15th December], 2024.

Last updated: December [23rd December], 2024.

1. Background and Introduction:

Welcome to the Terms and Conditions of Use (“Terms”) for Silli. These Terms constitute a legally binding agreement between you (“User”) and Silli (“we,” “us,” or “our”). By accessing or using any part of our Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must refrain from using our Services.

The Services provided by Silli include, but are not limited to:

• • • The website: www.silli.in (hereinafter referred to as the “Site”);
    • The mobile application ([Silli]) (hereinafter referred to as the “App”); and
    • Offline and interactive events such as mixers (referred to as ‘Silli Singles”), workshops, group activities (referred to as “Squad”), and other related experiences (hereinafter collectively referred to as “Silli Experiences” or “Silli Events.”).

Collectively, these are referred to as the “Services” throughout these Terms. For a full understanding of the scope of the Services and your responsibilities as a User, please refer to all referenced documents, including our Privacy Policy, Community Guidelines, and Event Terms and Conditions (“ETC”).

It is once again iterated that by accessing, viewing, or using any or all of the Services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree to these Terms, including all related documents you must immediately refrain from accessing, viewing or using all the Services.

2. Key Definitions

To ensure clarity and consistency, the following terms used throughout these Terms and Conditions of Use (“Terms”) shall have the meanings defined below. These definitions also apply to the Privacy Policy, Community Guidelines, and any other related documents referenced herein.

1) “Services”: “Services” refers to the website (www.silli.in), mobile application ([App Name]), offline events organized by Silli (hereinafter referred to as “Silli Experiences”), and any other features, functionalities, or content provided by Silli, whether now existing or introduced in the future.

2) “User Content”: “User Content” includes any text, images, videos, audio, profile information, or other materials that users upload, post, transmit, or otherwise make available via the Services.

3) “Sensitive Information”: “Sensitive Information” refers to data relating to an individual’s religious beliefs, food preferences, health habits (including alcohol and smoking preferences), family details, psychometric data (e.g., personality traits), and other information as defined under applicable data protection laws.

4) “Events” or “Silli Experiences”: “Events” or “Silli Experiences” refers to offline and interactive gatherings, including but not limited to mixers, group activities, social sessions, workshops, and any other related experiences organized or facilitated by Silli.

5) “Prohibited Activities”: “Prohibited Activities” are actions or behaviors that violate these Terms, Community Guidelines, or applicable laws, including but not limited to harassment, fraud, unauthorized account access, and the posting of harmful content.

6) “Force Majeure”: “Force Majeure” refers to unforeseen events beyond the reasonable control of Silli, including but not limited to acts of God, natural disasters, pandemics, government regulations, technical failures, cyberattacks, and labor disputes, which prevent or delay the provision of Services.

7) “Grievance Officer”: “Grievance Officer” refers to the individual appointed by Silli in accordance with Indian laws to address user complaints, concerns, and data-related issues. Contact details are provided in the relevant sections of these Terms and the Privacy Policy.

8) “Terms” or “Agreement”: “Terms” or “Agreement” refers to these Terms and Conditions of Use, the Privacy Policy, Community Guidelines, Event Terms and Conditions (ETC), and any other documents referenced herein, as amended from time to time.

9) “Platform”: “Platform” includes all digital properties operated by Silli, including the website, mobile application, and any related digital tools or features.

10) “User”: “User” refers to any individual who accesses, registers for, or utilizes the Services provided by Silli, including participants in Silli Experiences and visitors to the website or app.

11) “Applicable Laws”:  “Applicable Laws” means all local, national, and international laws, rules, and regulations that apply to the Services, including but not limited to the Indian Contract Act, 1872, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

3. Eligibility to Use the Services

To access and use the Services, you must meet the following eligibility criteria:

1) Age Requirement:
               a. You must be at least 18 years old. By using the Services, you represent and warrant that you meet this requirement.
               b. For some Services, a higher age requirement may be prescribed by Silli.

2) Capacity to Contract:
               a. You must have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
               b. Individuals disqualified from contracting under applicable laws are prohibited from using the Services.

3) Location Restrictions:
               a. The Services are currently available only to current residents of India.
               b. By accessing the Services, you represent and warrant that you meet this locational requirement and can provide valid documentation as proof.

4) Accuracy of Information:
               a. You agree to provide accurate, current, and complete information during registration and to update it promptly as necessary. Failure to do so may result in account suspension or termination.

5) Prohibited Users: You may not use the Services if:
               a. You have been previously suspended or removed from the Services by Silli; or
               b. You are using the Services on behalf of another person or entity without proper authorization and express consent from Silli; or
               c. Your access violates any applicable laws or these Terms.

Failure to meet these criteria may result in the immediate termination of your access to the Services.

4. Registration and Account Obligations

To access and utilize the Services, you are required to create an account. By registering and maintaining an account, you agree to the following:

1) Account Creation:
               a. You must provide accurate, current, and complete information during the registration process, including your name, contact details, and other required information.
               b. You are responsible for maintaining the confidentiality of your login credentials, such as passwords or OTPs, and for all activities conducted through your account.
               c. Each User is permitted to create and maintain only one account. Duplicate or fake accounts may result in suspension or termination.

2) Account Security:
               a. You must take reasonable steps to ensure the security of your account, including using strong passwords and safeguarding your login information.
               b. Notify Silli immediately of any unauthorized access or suspected breach of security.
               c. Silli will not be liable for any loss resulting from unauthorized access due to your failure to secure your credentials.

3) Personal Use Only:
               a. The Services are intended for personal, non-commercial use. You agree not to use your account for advertising, solicitation, or any other commercial purposes unless explicitly authorized by Silli.

4) Compliance with Terms:
               a. Your use of the account must comply with these Terms, the Privacy Policy, the Community Guidelines, and all applicable laws. Violations may result in account suspension or termination.

Failure to adhere to these obligations may result in restrictions, suspension, or termination of your account and access to the Services.

5. Acceptable Use Policy

To maintain a safe, respectful, and enjoyable environment for all Users, you agree to abide by the following rules when using the Services:

1) Prohibited Activities: You must not engage in any activity that:
               a. Violates Laws or Regulations: Breaches any applicable laws, rules, or regulations, including but not limited to the Information Technology Act, 2000, and other relevant laws.
               b. Harms Others: Includes harassment, stalking, abuse, intimidation, or promoting discrimination based on race, gender, religion, caste, sexual orientation, or any other protected characteristics.
               c. Distributes Harmful Content: Posts or shares content that is obscene, defamatory, pornographic, hateful, or otherwise objectionable under Indian laws.
               d. Engages in Fraud or Misrepresentation: Uses fake profiles, impersonates another individual, or provides false or misleading information.
               e. Disrupts the Services: Includes activities such as hacking, reverse engineering, data mining, automated scraping, or bypassing access controls.
               f. Solicits or Advertises: Promotes commercial activities or advertisements without prior written authorization from Silli.

2) User Responsibilities:
               a. Treat all Users with respect and dignity during interactions, both online and during Silli Experiences.
               b. Promptly report any misconduct or suspicious activities to Silli.
               c. Use the Services solely for their intended purposes as outlined in these Terms.

3) Monitoring and Enforcement:
               a. Silli reserves the right to monitor activity on the Platform to ensure compliance with this Acceptable Use Policy.
               a. Violations of this policy may result in suspension, termination of your account, and/or legal action as deemed necessary.

Adherence to this Acceptable Use Policy is essential for maintaining a positive experience for all Users.

6. User Content and Intellectual Property Rights

When using the Services, you may upload, post, or share content such as text, photos, videos, or any other materials (hereinafter, collectively referred to as “User Content”). By submitting such content, you agree to the following terms regarding its ownership, use, and restrictions:

1) Ownership of User Content:
               a. You retain all ownership rights to the User Content you create and submit through the Services. Silli does not claim ownership of your content.
               b. You are solely responsible for the legality, reliability, and appropriateness of your User Content.

2) License to Silli: By submitting User Content, you grant Silli a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sub-licensable, and transferable license to:
               a. Use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and publicly display your User Content in connection with operating, promoting, and improving the Services.
               b. Use your User Content for marketing, advertising, and promotional activities, both online and offline.

3) Prohibited Content: You agree not to upload, post, or share any User Content that:
               a. Violates applicable laws, including intellectual property laws, copyright, and trademark rights.
               b. Promotes violence, discrimination, harm, or amounts to harassment.
               c. Contains obscene, defamatory, hateful, or otherwise objectionable material under Indian laws.
               d. Includes personal information of others without their consent.
               e. Is fraudulent, false, or misleading.
               f. Contains malware or other harmful tools.

4) Monitoring and Removal of User Content:
               a. Silli reserves the right (but is not obligated) to review, monitor, and remove User Content that violates these Terms, applicable laws, or our Community Guidelines.
               a. Silli is not liable for any User Content shared by you or other Users. Reliance on such content is at your own risk.

5) Intellectual Property of Silli:
               a. All intellectual property rights related to the Services, including but not limited to trademarks, logos, designs, software, and content, are the exclusive property of Silli or its licensors. Unauthorized use of Silli’s intellectual property is strictly prohibited.

6) Reporting Violations:
               a. If you believe your intellectual property rights or other rights are being infringed upon by User Content or activities on the Services, please contact us immediately at [+91 7506097353].

7) Payments and Subscription Terms

 

Certain features or events provided through the Services may require payment, such as subscription plans, one-time event fees, or additional in-app purchases. This section outlines the terms governing such payments.

1) Payment Terms:
               a. Pricing: Prices for subscription plans, event tickets, or other paid services will be displayed at the time of purchase. All prices are quoted in Indian Rupees (INR) unless otherwise specified.
               b. Payment Methods: Payments can be made using accepted methods such as credit/debit cards, UPI, net banking, wallets, or other supported payment methods. By providing payment information, you represent and warrant that you are authorized to use the selected payment method.

               c. Billing Authorization: By initiating a payment, you authorize Silli (or its third-party payment processor) to charge the amount due to your selected payment method. If a charge is declined, Silli reserves the right to cancel or suspend your access to paid features or events.

2) Subscriptions:
               a. Recurring Billing: If you purchase a subscription plan, you agree to recurring billing at the specified interval (e.g., monthly, annually) until cancellation. Subscription fees will be charged automatically unless you cancel before the renewal date.
               b. Free Trials and Discounts: Some subscriptions may include free trials or promotional discounts for a limited period. If not canceled before the trial ends, your payment method will be charged the regular fee. Silli reserves the right to modify or discontinue free trials or promotional offers.

3) Refunds and Cancellations:
               a. Refund Policy: Refunds for cancelled subscriptions or one-time payments will be issued at Silli’s sole discretion and in accordance with applicable Indian laws. Refunds for event tickets will follow the specific terms communicated at the time of booking.
               b. Cancellation: You may cancel subscriptions or bookings through your account settings. Refund eligibility depends on the timing and reason for cancellation.

4) Taxes and Fees:
               a. Applicable taxes will be added to the total payment amount. Users are responsible for any additional fees imposed by banks or payment processors.

5) Disputed Payments:
               a. Disputed charges must be reported to Silli within [14 days] of the charge date. Silli will investigate and, if necessary, rectify any errors in accordance with applicable laws.
               b. Fraudulent payment activity may result in account suspension or termination and may be reported to law enforcement authorities.

6) Changes to Payment Terms:
               a. Silli reserves the right to modify pricing, payment terms, or subscription structures. Any changes will be communicated in advance, and continued use of the Services following such changes constitutes acceptance.

Adherence to these payment terms ensures smooth transactions and access to premium features.

 

8. Termination and Suspension of Services

This section outlines the circumstances under which your access to the Services may be terminated or suspended, either by Silli or by you, and the consequences of such actions.

1) Termination by You:
               a. Voluntary Termination: You may terminate your account at any time by accessing your account settings or contacting us at [+91 9321668984]. Upon termination, you will lose access to the Services, including any content or data stored on the platform.
               a. Effect of Termination: Any active subscriptions, event bookings, or benefits will be cancelled. Unless otherwise required by applicable law, no refunds will be issued for amounts paid prior to termination.

2) Termination or Suspension by Silli:
               a. Immediate Termination: Silli reserves the right to suspend or terminate your account or restrict access to the Services without prior notice if:
                             A. You breach these Terms or any other related policies.
                             B. You engage in unlawful, fraudulent, or harmful conduct while using the Services.
                             C. Required by applicable laws, court orders, or regulatory mandates.
               b. Investigation of Violations: Silli may temporarily suspend your account during the investigation of suspected violations of these Terms or applicable laws.
               c. Notification: In cases of termination or suspension, Silli will, where feasible, provide you with a notice stating the reason and any steps to resolve the issue (if applicable).

3) Effect of Termination or Suspension:
               a. Loss of Access: Upon termination, you will lose access to your account, including any data, content, or settings stored on the platform.
               b. Data Retention: Silli reserves the right to delete or retain your data following termination, in accordance with our Privacy Policy and applicable laws.                       c. No Liability: Silli shall not be held liable for any loss or damages resulting from termination or suspension of your account in accordance with these Terms.

4) Reinstatement of Account:
               a. Request for Reinstatement: If your account has been suspended or terminated, you may contact Silli to request reinstatement. Reinstatement requests will be reviewed on a case-by-case basis, and Silli retains sole discretion to approve or deny such requests.
               b. Conditions for Reinstatement: Reinstatement may require resolving the issues that led to suspension or termination, including compliance with these Terms or any applicable laws.

5) Survival of Terms:
               a. Certain provisions of these Terms shall survive termination, including but not limited to sections related to intellectual property, indemnity, limitation of liability, and governing law.

 

9. Disclaimer of Warranty and Limitation of Liability

This section establishes the extent of Silli’s responsibility and limits liability for certain occurrences while you use the Services.

1) Use of Services at Your Own Risk:
               a. You agree that your use of the Services is at your sole risk. Silli provides the Services “as is” and “as available,” without warranties of any kind, whether express or implied.
               b. Silli does not warrant that:
                             A. The Services will be uninterrupted, error-free, or completely secure.
                             B. The information or content provided through the Services will be accurate, reliable, or complete.
                             C. Any bugs or defects in the Services will be corrected in a reasonable period of time.

2) Exclusion of Warranties:
               a. To the fullest extent permitted by law, Silli disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

3) Limitation of Liability:
               a. To the extent permissible under applicable laws, Silli shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to:
                             A. Loss of profits, revenue, goodwill, data, or other intangible losses.
                             B. Personal injury or property damage arising out of your access to or use of the Services.
                             C. Unauthorized access to or alteration of your data or content.
                             D. Any interruptions, errors, or damages arising from third-party services or products linked to the Services.
               b. Silli’s aggregate liability for direct damages shall not exceed the total amount paid by you to Silli for the Services in the [three (3) months] preceding the claim.

4) No responsibility for User Content:
               a. Silli is not responsible for any User Content uploaded, shared, or otherwise transmitted via the Services. Any reliance on such content is solely at your own risk.

5) Third-Party Services and Links:
               a. The Services may include links to third-party websites or services. Silli does not endorse, guarantee, or assume responsibility for the accuracy or reliability of these third-party offerings. Your interactions with third-party services are solely between you and the respective third party.

6) Jurisdictional Limitations:
               a. Some jurisdictions may not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, Silli’s liability will be limited to the fullest extent permitted by applicable law.

7) Indemnification:
               a. You agree to indemnify, defend, and hold harmless Silli, its affiliates, officers, directors, employees, agents, and licensors from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of:
                             A. Your use of the Services.
                             B. Your violation of these Terms or any applicable laws.
                             C. Any User Content you submit, post, or transmit through the Services.

 

10. Intellectual Property Rights

1) Ownership of Intellectual Property
               a. All content provided by Silli through the Services, including but not limited to logos, trademarks, text, graphics, designs, photographs, videos, software, and other materials (collectively, the “Silli Content”), is the exclusive property of Silli or its licensors. You acknowledge and agree that you have no ownership or proprietary interest in the Silli Content.
               b. Silli’s Content is protected under applicable intellectual property laws, including but not limited to the Copyright Act, 1957, Trademarks Act, 1999, and other relevant Indian and international laws.
               c. Limited License to You: Subject to compliance with these Terms, Silli grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for personal, non-commercial purposes. This license does not include any rights to:
                             A. Reproduce, distribute, or publicly display Silli Content.
                             B. Modify, adapt, or create derivative works based on Silli Content.
                             C. Use Silli Content for commercial purposes without prior written consent from Silli.

2) User-Generated Content
               a. Your Responsibility: You retain ownership of any content you create, upload, or share through the Services, including profile information, photos, posts, and messages (collectively, “User Content”). By submitting User Content, you represent and warrant that:
                             B. You own the rights to such content or have obtained all necessary permissions.
                             B. The content does not infringe on the rights of any third party, including intellectual property, privacy, or publicity rights.
               b. License to Silli: By posting User Content, you grant Silli a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable license to use, reproduce, modify, distribute, and display your content in connection with the Services. This license allows us to promote the Services, ensure compliance with policies, and improve user experience. Silli may use your content for advertising, promotional, or other commercial purposes, as outlined in the Privacy Policy.
               c. Content Monitoring: While Silli does not pre-screen all User Content, we reserve the right to review, modify, or remove content that violates these Terms or is otherwise deemed inappropriate or harmful, without any notice or liability.

3) Prohibited Use of Intellectual Property: You agree not to:
               a. Use any Silli Content or trademarks for commercial purposes without prior authorization.
               b. Copy, distribute, or publicly perform Silli Content without prior written permission from Silli.
               c. Reverse-engineer or attempt to extract the source code of any software used in the Services.
               b. Impersonate or falsely claim ownership of any intellectual property related to Silli or other users.

4) Infringement Complaints
               a. Reporting Violations: If you believe your intellectual property rights have been violated through the Services, please contact us at [support@silli.in]. Provide sufficient information about the alleged infringement, including evidence of ownership and details of the violation in this email.
               b. Resolution Process: We will investigate all infringement claims and take appropriate action, which may include removing the infringing content or suspending the offending user’s account.

5) Termination for Violation: Infringement of intellectual property rights or any misuse of Silli Content may result in the suspension or termination of your account and/or legal action under applicable laws.

 

11. Privacy and Data Protection

Your privacy is important to us. This section outlines how we collect, use, store, and protect your personal information in connection with the Services. For further details, please refer to our Privacy Policy, which forms an integral part of these Terms.

1) Collection of Personal Data
               a. Types of Data Collected: Silli collects personal information you provide during registration, such as your name, email address, phone number, date of birth, gender, preferences, and photographs. Additional data may be collected when you interact with the Services, such as payment details, device information, location data, and communication logs.
               b. User Consent: By using the Services, you consent to the collection, processing, and storage of your personal data in accordance with the law and applicable data protection regulations in India.

2) Use of Personal Data
               a. Purpose of Data Use: Your personal data is used, inter alia, for:
                             A. Providing and personalizing the Services.
                             B. Facilitating matches, interactions, and event participation.
                             C. Processing payments and subscriptions.
                             D. Communicating updates, promotions, and Service-related information.
               b. Third-Party Sharing: We may share your data with third parties when:
                             A. It is necessary to process payments, conduct analytics, or to provide support services.
                             B. Required by law or governmental authorities.
                             C. You explicitly consent to such sharing.

3) Data Protection and Security
               a. Security Measures: We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no online platform can guarantee absolute security. You agree to use the Services at your own risk.
               b. User Responsibility: You are responsible for maintaining the confidentiality of your account credentials and ensuring secure access to your account.

4) Data Retention and Deletion
               a. Retention Policy: Silli retains your personal data only as long as necessary to provide the Services or as required by law. Non-active accounts may be deleted after a specified period in accordance with our retention policies.
               b. Data Deletion: You may request the deletion of your personal data by contacting us at [support@silli.in]. Upon receiving a request, we will delete your data unless required to retain it for legal or regulatory purposes.

5) Cookies and Tracking Technologies
               a. Use of Cookies: Silli uses cookies and similar technologies to enhance your experience, track user activity, and improve the Services. By using the Services, you consent to our use of cookies in accordance with our Privacy Policy.
               b. Opt-Out Options: You can manage your cookie preferences through your browser settings or opt out of certain tracking mechanisms where applicable.

6) Cross-Border Data Transfers
               a. Data Storage Locations: Your personal data may be processed or stored on servers located outside of India, subject to applicable data protection laws. By using the Services, you consent to such cross-border data transfers.
               b. Compliance: Silli ensures that any data transfers are conducted in accordance with Indian law and international standards.

7) Rights Under Indian Law
               a. User Rights: As per the law you may have the following rights:
                             A. Access: To know what data we collect and how we use it.
                             B. Correction: To request the correction of inaccurate data.
                             C. Deletion: To request the erasure of data no longer needed.
               b. Grievance Mechanism: For any concerns or complaints regarding your personal data, contact our Grievance Officer at [support@silli.in].

 

12. Governing Law and Dispute Resolution

1) Governing Law
               a. Jurisdiction: These Terms, the Privacy Policy, and any other related agreements are governed by and construed in accordance with the laws of India.
               b. Regulatory Compliance: Both parties agree to comply with all applicable laws, including but not limited to the Indian Contract Act, 1872, Information Technology Act, 2000, and any relevant amendments or rules.

2) Dispute Resolution Mechanism
               a. In the event of any dispute, controversy, or claim arising out of or relating to these Terms and all related documents, including the breach, termination, or invalidity thereof, the parties agree to first attempt to resolve the matter amicably through mutual discussions. If such discussions fail to resolve the dispute within 30 (thirty) days, the parties shall submit the dispute to mediation in accordance with the rules of any online mediation centre or a centre located in Mumbai or Navi Mumbai, as mutually agreed upon by the parties.
               b. The mediation shall take place in Mumbai or Navi Mumbai, Maharashtra, and the language of the proceedings shall be English. The mediator shall be a neutral third party agreed upon by both parties, and the costs of mediation shall be borne equally by the parties, unless otherwise agreed in writing.
               c. If the dispute remains unresolved after mediation, either party shall be free to pursue any remedies available under applicable law, including initiating arbitration or litigation, as provided in these Terms.
               d. This clause shall survive the termination or expiration of these Terms.

3) Exclusion of Class Actions
               a. Individual Claims Only: All claims must be pursued on an individual basis, and you agree not to initiate or participate in any class, collective, or representative actions against Silli.

4) Court Jurisdiction
               a. Exclusive Jurisdiction: In the event that a dispute is deemed not capable of being resolved through mutual discussion and mediation or requires judicial intervention, the courts located in [Mumbai], India, shall have exclusive jurisdiction to hear the matter.

5) Injunctive Relief
               a. Right to Seek Relief: Nothing in these Terms shall prevent Silli from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or prevent misuse of the Services or for the protection of any of its other legal rights.

6) Limitation Period
               a. Time to File Claims: Any claim arising out of or related to these Terms or the Services must be filed within [one year] from the date the cause of action arises. Failure to file within this period will result in the claim being permanently barred.

 

13. Amendments to These Terms

1) Right to Amend
               a. Periodic Updates: Silli reserves the right to amend, revise, or update these Terms at any time to reflect changes in the Services, applicable laws, or operational requirements.
               b. Scope of Changes: Amendments may include changes to our policies, features, fees, or any other aspect of the Services.

2) Notification of Changes
               a. Communication Channels: Silli will notify you of material changes to these Terms through one or more of the following methods:
                             A. A notice on the Site or App.
                             B. An email sent to your registered email address.
                             C. In-app notifications or updates.
               b. Advance Notice: Where feasible, Silli will provide at least [2 days’] advance notice of significant changes before they become effective.

3) Your Acceptance of Changes
               a. Binding Effect: Your continued use of the Services after the updated Terms are posted constitutes your acceptance of the revised Terms.
               b. Right to Discontinue Use: If you do not agree to the updated Terms, you must stop using the Services and may request the deletion of your account by contacting us at [support@silli.in].

4) Historical Terms
               a. Access to Previous Versions: Silli will maintain an archive of prior versions of these Terms, which may be accessed upon request or as made available on the Site or App.

5) Governing Law for Amendments
               a. Compliance with Indian Law: Any amendments made to these Terms shall comply with applicable Indian laws, including but not limited to the Indian Contract Act, 1872, and the Information Technology Act, 2000.

 

14. Termination and Suspension of Services

The following are circumstances under which Silli may terminate or suspend access to the Services, as well as your rights to terminate your use of the Services.

1) Termination by Silli
               a. Grounds for Termination or Suspension: Silli may terminate or suspend your access to the Services, in whole or in part, immediately and without notice, if:
                             A. You breach any provision of these Terms, Community Guidelines, or other policies.
                             B. You engage in unlawful, fraudulent, or harmful conduct.
                             C. Your account is inactive for a period of [6 months].
                             D. Required by law, regulation, or any governmental authority.
                             E. Technical or security issues arise that require suspension.
               b. Notice of Termination: Where feasible, Silli will provide you with a notice of termination or suspension, outlining the reasons for such action.
               c. Consequences of Termination: Upon termination of your account:
                             A. Your right to access the Services immediately ceases.
                             B. Any licenses granted to you under these Terms are revoked.

                             C. Silli may delete your User Content and associated data, subject to applicable laws.
                             D. In case of deactivation on account of inactivity, no refunds will be provided for any unused/ underutilised services.

2) Termination by You
               a. Account Deactivation: You may terminate your use of the Services at any time by:
                             A. Deleting your account through the App or Site settings.
                             B. Contacting Silli’s Grievance Officer at [support@silli.in] to request account deactivation.
               b. Effect of Termination: Upon termination by you, Silli will delete your personal data and User Content in accordance with its data retention and deletion policies.

3) Survival of Terms
               a. Provisions That Survive Termination: The following provisions shall survive termination of these Terms:
                             A. Section 8 (Limitation of Liability).
                             B. Section 10 (Intellectual Property Rights).
                             C. Section 12 (Governing Law and Dispute Resolution).
                             D. Any other provisions that by their nature are intended to survive termination.

4) Suspension of Services
               a. Temporary Suspension: Silli reserves the right to temporarily suspend your access to the Services for reasons including but not limited to:
                             A. Maintenance or updates to the Site, App, or infrastructure.
                             B. Investigations into potential violations of these Terms or any other policies or laws.
               b. Notification of Suspension: Where possible, Silli will notify you of the suspension and expected duration.

5) Refund Policy on Termination
               a. Paid Services: If you have purchased any paid Services, refunds (if any) upon termination will be handled in accordance with Silli’s [Refund Policy]. Refunds are not guaranteed and may depend on the specific circumstances of termination. Requests for refunds must be submitted via email, along with valid documentation, within [07 days] of termination of Services.

6) No Liability for Termination or Suspension
               a. Limited Liability: Silli shall not be held liable to you or any third party for terminating or suspending your access to the Services in accordance with these Terms.

 

15. Miscellaneous Provisions

1) Entire Agreement
               a. Comprehensive Terms: These Terms, along with the Privacy Policy, Community Guidelines, ETC, and any other referenced documents, constitute the entire agreement between you and Silli regarding the Services and supersede any prior agreements, understandings, or representations.

2) Waiver and Severability
               a. No Waiver: Silli’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
               b. Severability: If any provision of these Terms or any related referenced document is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

3) Force Majeure
               a. Unforeseeable Events: Silli shall not be held liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, technical failures, cyberattacks, pandemics, or labour disputes.

4) Assignment
               a. Non-Transferability: You may not assign or transfer any of your rights or obligations under these Terms without prior written consent from Silli.
               b. Silli’s Rights: Silli reserves the right to assign or transfer its rights and obligations under these Terms to any affiliate or third party without restriction.

5) Notices
               a. Electronic Communication: By using the Services, you agree to receive electronic communications from Silli, including updates to these Terms and other important notifications.
               b. Contact Information: All notices or other communications required or permitted under these Terms shall be addressed to Silli at [support@silli.in].

6) Independent Contractors
               a. Relationship of the Parties: Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Silli.

7) Language
               a. Governing Language: These Terms are drafted in English. In case of any translation discrepancies, the English version shall prevail.

8) Headings and Interpretation
               a. For Convenience Only: The headings used in these Terms are for convenience and reference purposes only and shall not affect the interpretation of any provision.

9)Feedback and Suggestions
               a. Voluntary Feedback: Any feedback, suggestions, or ideas you provide to Silli regarding the Services shall be deemed non-confidential and may be used by Silli for any purpose without obligation or compensation to you.

10) Grievance Redressal Mechanism
               a. Compliance with Indian Law: In accordance with the requirements of Indian law Silli has appointed a Grievance Officer.
               b. Contacting the Grievance Officer: For grievances related to the Services, please contact our Grievance Officer at:
                             A. Name: [Mrs. Aishwarya Radhakrishnan]                             B. Email: [support@silli.in]                             C. Address: [Tharwani Heights, sec 18, palm beach road, Sanpada, Navi Mumbai, 400705]                             D. Please include “Re: Grievance Officer – [Subject]” in the email subject line.